Beauty through science

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Return and refund policy

GENERAL TERMS AND CONDITIONS

All merchandise eligible for return and acquired from RD Cosmetic must be in its original packaging and accompanied by the invoice. Refunds will be made according to the method of payment used at the time of purchase. To be eligible for a refund, any return must occur within 30 days of the delivery date. In the event that the product is not defective, the return will be subject to a 15% administration fee and shipping charges for returns are the sole responsibility of the customer. If the customer has taken advantage of the free shipping offer, return shipping charges are subject to a fee of 20% of the selling price of the returned item, in addition to the return shipping charges, which are the customer’s sole responsibility. 

If an item is defective or does not match your order, RD Cosmetic undertakes to exchange or refund it, including shipping, within 30 days of the delivery date, provided that item is accompanied by the delivery order or a copy of the invoice.

HOW DO I MAKE A RETURN BY MAIL FOR ONLINE PURCHASES?

In order to make a return by mail, please complete the return form provided with your order. Once the form is completed, please return your purchase to the following address by mail or courier of your choice:

RD Cosmetic Inc.

c/o Internet Returns

790 Main Street West

Magog, Quebec J1X 2B3

Do you have any further questions about return and refund conditions? Contact our customer service department toll free at 1.877.569.0757 or by email at info@rdcosmetic.com.

ORDERS

Orders will be final and enforceable against RD Cosmetics only if all the following conditions have been met :

  • Product Availability
  • Order registration
  • Payment accepted by the online payment service
  • A summary of your order information and these Terms will be communicated to you via the e-mail address of your order.
  • The order confirmation will be worth as signature and acceptance of the transactions performed.

RD Cosmetic reserves the right not to record payment and not to confirm an order for any reason whatsoever, especially in case of supply problems, or in case of difficulty regarding the order received.

Any modification or cancellation of the order that has become final and consequently binding the parties, requested by the customer, can only be taken into account if it has arrived in writing before the products are shipped, subject to its express acceptance by RD Cosmetic.

PRICING

Products are invoiced in accordance with the rates in effect on the day the order is accepted by RD Cosmetic.

All prices posted on the site are in Canadian dollars, before taxes and shipping, taxes and shipping fees will be shown in your cart during the transaction. The purchase amount is payable in full and in a single instalment at the time of order. The delivery fee will be automatically calculated for Canada, for any delivery outside of Canada, please contact us by email or phone. It should be noted that all customs fees, taxes or other amounts payable for an international delivery remain the responsibility of the recipient.  

Prices and availability of products are subject to change without notice. Orders with a total of $150 or more before taxes automatically get free shipping.

PROMOTION

Promotions cannot be paired with any other offer, coupons, bonuses. A limit of one promotion per order per customer.

PAYMENT

Orders placed on the Website can be paid for by credit card (VISA and MASTERCARD) or PayPal. We do not accept American Express cards.

The order will be shipped after verification and confirmation of the validity of the payment.

RD Cosmetic reserves the right to refuse any order or delivery in the event of:

(i) existing dispute with the buyer,

(ii) non-payment of a previous order by the buyer,

(iii)  refusal of credit card payment authorization from banks or

(iii) non-payment.

PRODUCT DELIVERY

The delivery dates indicated on the order confirmation order are only an indicative value provided by the service provider, PURO or CANADA Post, as appropriate. Deliveries are made Monday to Friday, with the exception of excluded public holidays. Delays in delivery and any errors or omissions in the delivered products or services rendered cannot be used as a reason for cancelling current orders, nor can they give rise to any claim of any kind (damages, withholding, etc.).  

The delivery of products is subject to the rules of the courier service provider, as well as the rules regarding the signature acknowledging receipt of the products. If you are absent at the time of delivery, you will be responsible for tracking and collecting products in accordance with the rules and procedures of the courier service provider.

Products may be subject to a customs tax or obtaining an import or export license. The Customer states that he is responsible for all the customs constraints and authorizations necessary for the importation of products into his territory and assumes all the financial consequences that such constraints could entail. We currently offer delivery to postal addresses and mailboxes in Canada.