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Privacy policy

At RD Cosmetic, we believe your online shopping experience should be easy, enjoyable, secure and confidential.

This Privacy and Security Policy describes how we use and protect the information you choose to share with us. Please be assured that we are in compliance with the applicable compliance guidelines.

CONTACT AND DELIVERY INFORMATION

In order to allow us to process your purchase transactions of products made through this Website, we ask you to provide us with your personal information and the information required for delivery, including your name, email address, postal address and telephone number. We use this information to complete your transaction and allow you to access certain benefits and features of our Website.

By providing such information and making a purchase on our Website, you consent to the use of this information for the purposes described in this privacy and security policy. If you choose not to provide the requested information, you may not be able to use the features of our Website and/or make transactions through our website. We can also use your information to communicate and correspond with you, as well as to respond to your enquiries. With your consent, we may send you, from time to time, emails or other communications regarding products or services that may be of interest to you. Here are some examples of communications you might receive:

– Responses to requests for products, services or information

– Customer service related information

 – Contests or promotions

– New products and services

– Survey to evaluate and improve the effectiveness of our Website, products or marketing efforts

– Our online or in-store offer adapted to your preferences

It is your responsibility to ensure that the information you provide is accurate. We invite you to ensure that you update your personal information on your profile on the “My Account” page.

THIRD PARTY

Some products and services offered through RD Cosmetic may be provided by third parties in collaboration with RD Cosmetic. In order to provide you with the products or services you are asking for, we may need to transfer information about you to these third parties.

When RD Cosmetic is required to transfer personal information to third parties for processing purposes on its behalf, RD Cosmetic signs an agreement with appropriate privacy provisions before any information is transferred to the third party. These provisions must provide that the third party will not use this personal information for its own purposes, that it will protect it and that it will only process the information in accordance with RD Cosmetic’s guidelines.

In addition, the use of certain third-party products to purchase products or services from RD Cosmetic may require us to provide your personal information to third parties in order to process the transaction.

CONSENT

You can withdraw your consent for RD Cosmetic to use or disclose your personal information by requesting the privacy officer at the following contact information:


by phone: 1.877.569.0757 

by email: info@rdcosmetic.com

by mail: RD Cosmetic, 790, rue Principale Ouest, Magog, Québec, J1X 2B3

You may be asked to provide appropriate identification or otherwise identify yourself.

In certain circumstances, the withdrawal of someone’s consent to the use or disclosure of certain personal information may result in RD Cosmetic no longer being able to provide certain products or services.  

INFORMATION RETENTION

RD Cosmetic retains personal information only for the duration required to process transactions and in accordance with laws and regulations in the province of Quebec. 

All personal information collected by RD Cosmetic is protected by reasonable security safeguards appropriate to the sensitivity of the information. Personal information stored in electronic format, including all information collected through RD Cosmetic’s websites, is kept in protected confidential databases. RD Cosmetic evaluates its security equipment and procedures on a regular basis and modifies them if necessary.

SAFETY

We take security seriously and take commercially reasonable precautions to protect your information from unauthorized use, loss or disclosure, including by Secure Sockets Layer (SSL) encryption. However, you acknowledge that no method of transmission over computer networks, including the Internet, is 100% secure. Therefore, we cannot guarantee the security of the information you provide to us.

COOKIES

Cookies files are small text files stored on your computer disk that identify your computer and allow the websites you visit to recognize your computer and retain the information you provided previously. You can adjust your browser settings to accept or reject cookies and you can delete cookies automatically or manually. The website asks you to activate your browser cookies so you can view products, log in and use other features. Depending on your browser’s preferences, when you shop on rdcosmetic.com, a cookie is saved to your computer. The cookie contains a unique identification code and allows you to:

– Add a product to your cart

– Proceed to the checkout

– Save your basket and retrieve it the next time you visit the site

– The cookie also helps our server remember the position of your scroll bar on our Website. No personal information, such as contact or payment information, is stored in the cookie.

No other information is collected during these functions. On the other hand, these cookies do not collect any personal information about the person who uses them.

MORE INFORMATION

If you have any questions, concerns or comments about this privacy and security policy, please email us below:

RD Cosmetic Inc.

c/o Privacy and Security Policy

790 Main Street West

Magog, Quebec J1X 2B3

 You can also contact our customer service department toll free at 1.877.569.0757 or by email at info@rdcosmetic.com.